PROFESSIONAL CALL RECORDERS

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TRX Krzysztof Kryński
ul. Międzyborska 48
04-041 Warszawa
POLAND
phone +48 22 871 33 33
fax +48 22 871 57 30

VATIN: PL 524-100-94-13
REGON: 014497521

Service
ul. Miedzyborska 48
04-041 Warszawa
POLAND
phone +48 22 870 63 23

Home » CTI integrations

CTI INTEGRATION

Integration TRX recorders with telecommunication systems via CTI (Computer Telephony Integration) interfaces bringing the benefits as compared to traditional call recording. CTI communication is based on popular industry standards including:

Advantages of CTI integration solutions are relevant in Call / Contact Center environments and for recording VoIP calls. Recorder gains access to all call-related events, such as call transfer/redirection, routing calls from ACD queues to individual agent stations. It is also possible to attach to the call list UCID (Universal Call ID) index from the CDR (Call Detail Record) database.
Sometimes is necessary using special integration platforms (eg CAP servers), whose role is to translate the messages between recorder and proprietary PBX protocols.

TRX call recorders provide CTI support for the following PBX-es/telecommunication servers:

as well as radio communication systems:

WHO TRUSTED US?

Atlantic WSPR Płock UM Bydgoszcz KWP w Radomiu UNIFY PSP Bialystok MS Centrum Ratownictwa Gliwice Grupa LOTOS S.A PLK Poznań KWP w Lublinie